> For the complete documentation index, see [llms.txt](https://abracadabra-ft.gitbook.io/community-development/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://abracadabra-ft.gitbook.io/community-development/planning/create-project-plan.md). # Quarterly Plan What Is A Project Plan? A project plan is a document, often presented as a Gantt chart, that shows each step to take a project from A to B. ## Big Rocks * Build Your Quarterly Plan. break our Big Rocks down into smaller pebbles: the individual tasks that should be delivered to accomplish these big goals. * Start by brainstorming five to seven key objectives for your community strategy that should be delivered over the next calendar year. If you don’t want to commit to a year (which is my recommended time frame), focus on a six-month period. They should be realistic and doable. You are not going to have a 100 percent success rate. * Make your goal measurable by adding **Key Performance Indicators (KPIs)** over the next year. This will help you access if your objective was accomplished. * Repeat the same cycle: produce your next two quarters in your Quarterly Delivery Plan, again ensuring that your KPIs all lead toward your Big Rocks. ![](https://3477496358-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0rrrtwIvFxPMVlmmBD%2F-M0xFACSK6g-LcAYQSAS%2F-M0xG5meFq63gvGvJIU1%2FScreen%20Shot%202020-01-29%20at%207.02.06%20PM.png?alt=media\&token=0338dcb6-9101-426f-a302-dbd57abe19a1) ## Examples ### User Community Growth on the Forum > * Build growth of participation in our existing community forum. This is judged by both sign-ups as well as active, holistic participation based on various metrics. > * Key Initiatives (over the next year) > * Full forum content plan delivered and executed. > * New product updates and key news delivered to the forum. > * Mentoring program delivered to support new members and develop their skills. > * Social media advertising campaign to point people at notable content. > * Key Performance Indicators (KPIs) (over the next year) > * One thousand users signed up to the forum (assessed by both registration and confirming their account). > * Fifty percent of signed-up users (per prior KPI) post at least five topics, read at least thirty posts, and spend a total of one hour reading posts. > * Ten percent of all signed-up users (per prior KPI) visit for 50 percent of the days, have replied to at least twenty topics, and have received thirty likes and given forty likes. ### Build an Active Support Community > * Build a high-quality, reliable, community-driven support resource for other customers to get help quickly and easily from other knowledgeable customers. > * Key Initiatives (over the next year) > * Design and deliver incentives and reward plan to encourage support participation. > * Notable Q\&As are publicized as part of the quarterly content plan and monthly social calendar. > * Key Performance Indicators (KPIs) (over the next year) > * At least 75 percent of all questions submitted receive a response (either an answer, marked as a duplicate, or marked as spam). > * Seventy percent of all questions submitted receive a response (either an answer, marked as a duplicate, or marked as spam). > * Seventy percent of all questions that receive an answer have the answer approved by the submitter. > * At least three hundred customers provide at least one answer to a question. ### Build an Engaged Developer Community > * \ ----------------------------------------------------