Quarterly Plan

What Is A Project Plan? A project plan is a document, often presented as a Gantt chart, that shows each step to take a project from A to B.

Big Rocks

• Build Your Quarterly Plan. break our Big Rocks down into smaller pebbles: the individual tasks that should be delivered to accomplish these big goals.

• Start by brainstorming five to seven key objectives for your community strategy that should be delivered over the next calendar year. If you don’t want to commit to a year (which is my recommended time frame), focus on a six-month period. They should be realistic and doable. You are not going to have a 100 percent success rate.

• Make your goal measurable by adding Key Performance Indicators (KPIs) over the next year. This will help you access if your objective was accomplished.

• Repeat the same cycle: produce your next two quarters in your Quarterly Delivery Plan, again ensuring that your KPIs all lead toward your Big Rocks.

Examples

User Community Growth on the Forum

• Build growth of participation in our existing community forum. This is judged by both sign-ups as well as active, holistic participation based on various metrics.

• Key Initiatives (over the next year)

• Full forum content plan delivered and executed.

• New product updates and key news delivered to the forum.

• Mentoring program delivered to support new members and develop their skills.

• Social media advertising campaign to point people at notable content.

• Key Performance Indicators (KPIs) (over the next year)

• One thousand users signed up to the forum (assessed by both registration and confirming their account).

• Fifty percent of signed-up users (per prior KPI) post at least five topics, read at least thirty posts, and spend a total of one hour reading posts.

• Ten percent of all signed-up users (per prior KPI) visit for 50 percent of the days, have replied to at least twenty topics, and have received thirty likes and given forty likes.

Build an Active Support Community

• Build a high-quality, reliable, community-driven support resource for other customers to get help quickly and easily from other knowledgeable customers.

• Key Initiatives (over the next year)

• Design and deliver incentives and reward plan to encourage support participation.

• Notable Q&As are publicized as part of the quarterly content plan and monthly social calendar.

• Key Performance Indicators (KPIs) (over the next year)

• At least 75 percent of all questions submitted receive a response (either an answer, marked as a duplicate, or marked as spam).

• Seventy percent of all questions submitted receive a response (either an answer, marked as a duplicate, or marked as spam).

• Seventy percent of all questions that receive an answer have the answer approved by the submitter.

• At least three hundred customers provide at least one answer to a question.

Build an Engaged Developer Community